bha99's Privacy Policy
Protecting your personal information is our top priority. This policy transparently describes how bha99 collects, uses, and stores data.
This Privacy Policy ("Policy") applies to users of the bha99 platform. When you use bha99's website or services, you agree to the terms of this Policy. We respect your privacy and are committed to ensuring complete transparency about how we collect and use your information.
Please read this policy carefully. If you have any questions, contact our support team.
Information We Collect
1.1 Information You Provide Directly
When you open an account or use services on bha99, we may collect the following information from you:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Residential address
- National ID or passport number (where required)
- Financial transaction details (payment method, mobile banking number)
1.2 Automatically Collected Information
When you use our platform, certain information may be collected automatically:
- IP address and device type
- Browser information and operating system
- Time of site access and session duration
- Pages visited and click patterns
- Data collected from cookies and tracking technologies
How We Use Your Information
bha99 uses the information we collect for the following purposes:
Identity Verification
We carry out identity verification to ensure the security of your account and to prevent underage individuals from using the platform. Only those aged 21 or above may use bha99.
Transaction Processing
Financial information is used to accurately process your deposit and withdrawal requests. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support
Your contact information is used to handle your support requests and to respond promptly through our 24/7 live chat and email support.
Security and Fraud Prevention
We review account information and activity logs to detect and prevent suspicious activity, money laundering, and fraudulent transactions.
Service Improvement
By analyzing your usage patterns, we continuously improve the platform experience. This may include data on game preferences, navigation patterns, and technical issues.
Communications and Notifications
We may contact you by email or message to keep you informed about important account updates, security alerts, and relevant offers.
Cookies and Tracking Technologies
The bha99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit easier and more personalized.
3.1 Cookies We Use
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To collect site usage statistics and improve services.
3.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. You have the right to decline analytics and marketing cookies.
Information Sharing and Disclosure
bha99 does not sell or rent your personal information to third parties. However, in certain circumstances we may share your information:
4.1 Service Provider Partners
Minimum necessary information may be shared with our trusted partners who provide services such as payment processing, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will always act within the bounds of the law.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the protections in this policy will continue to apply and you will be notified in advance.
4.4 With Your Consent
For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information. You have the right to withdraw your consent at any time.
Data Security Measures
bha99 applies industry-standard technical and organizational measures to keep your information secure. While no system is completely secure, we continuously improve our security practices.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are active.
Continuous Monitoring
24/7 system monitoring to detect suspicious activity.
Access Control
Access to sensitive information is limited to authorized personnel only.
Data Retention and Deletion
bha99 retains your information for as long as it is necessary to provide services or required by legal obligations. The key principles of data retention are described below:
6.1 Retention Period
- All account-related information is retained for as long as the account remains active.
- Financial transaction records are retained after account closure for the applicable legal period.
- Records of customer support communications are retained for a reasonable period after the issue is resolved.
- Security-related logs are kept for a specified period and then securely deleted.
6.2 Data Deletion Requests
You may request to close your account and have your personal information deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes. To request data deletion, email [email protected].
Your Rights
bha99 respects your rights regarding your information. You have the following rights:
Right to Access
You have the right to know what information we have collected about you and to receive a copy. Contact our support team to make this request.
Right to Correction
If any of your information is incorrect, you may request a correction. General information can be updated from your account settings; contact the support team for specific changes.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. The option to unsubscribe from marketing emails will always be available.
Protection of Minors
We carry out age verification procedures, and if a user is suspected to be below the required age, their account is suspended and the matter is investigated.
If you become aware that a minor is using bha99, please notify us at [email protected]. We will take prompt action.
Policy Changes
bha99 may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or through the site.
Continued use of the platform after a policy update will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
To request a previous version of this policy, email [email protected].
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. We are ready to assist in both Bengali and English.
Contact Methods
Quick Actions
To exercise your privacy rights or make any data-related request, contact our support team directly.
Read more:
Terms & Conditions •
Responsible Gaming •
FAQ